Refund policy

1. Return Window We offer a 15-day return policy. You have 15 days from the date of delivery to request a return. This policy complies with and exceeds the international "Right of Withdrawal" standards, including the European Union's 14-day cooling-off period.

2. Eligibility for Returns To ensure a successful return, please verify that:

  • The item is in its original condition: unworn, unused, and unassembled.

  • All original packaging, tags, and accessories (shells, bullets, building blocks) are included.

  • You have the receipt or proof of purchase.

3. International Return Process To start a return, contact us at viperstriketacticalgear@gmail.com.

  • Authorization Required: Items sent back without a confirmed return request will not be accepted.

  • Return Shipping: Unless the item is defective or incorrect, the customer is responsible for all return shipping costs, including any international customs duties or taxes incurred during the return process.

  • Tracking: We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon arrival. If the product is damaged, defective, or if you received the wrong item, contact us at viperstriketacticalgear@gmail.com within 48 hours of delivery. We will provide a replacement or a full refund at no extra cost to you.

5. Non-Returnable Items The following items cannot be returned:

  • Sale items or digital gift cards.

  • Products damaged due to customer misuse or improper assembly.

  • Customized or personalized orders.

6. European Union 14-Day Cooling-Off Period For customers located in the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification. Our 15-day global policy fully covers and extends this right.

7. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed to your original payment method within 10 business days.

  • Note: Processing times may vary depending on your bank or credit card provider (international transfers may take up to 15 business days).